Frequently Asked Questions

LogixoTech offers a comprehensive range of IT services including Managed IT Services, IT consultancy, web and mobile development, and custom software development.

We provide reliable technology solutions that streamline operations, reduce downtime, strengthen security, improve efficiency, and support digital transformation—helping your business focus on growth while we handle the technical side.

Yes. Every business has unique needs, so we tailor our services—development, infrastructure, and consulting—to match your specific goals and challenges.

Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.

• vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
  Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency.
• Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
• Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
• We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
• This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
• Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
  Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.

If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.

We serve multiple industries including healthcare, finance, education, manufacturing, retail, logistics, and professional services. Our solutions adapt to both small businesses and large enterprises.

Yes. Our support team is available round-the-clock to address urgent issues, monitor systems, and ensure business continuity.

Security is a core focus at LogixoTech. We implement advanced cybersecurity measures including firewalls, data encryption, threat monitoring, multi-factor authentication, and regular security audits.

Absolutely. We provide cloud migration planning, implementation, and ongoing management to ensure a smooth transition with minimal downtime.

We begin with a discovery call to understand your requirements, followed by analysis, proposal, planning, development or deployment, testing, and ongoing support. Our team works closely with you at every stage.

Yes. All our IT solutions—whether development projects, cloud setups, or managed services—come with ongoing support and maintenance options.

You can contact us through our website form, email, or phone. A dedicated specialist will reach out to understand your requirements and provide a tailored proposal.

We offer both flexible monthly plans and long-term contracts. You can choose what works best for your business needs and budget.

Our team follows structured project management processes, transparent communication, and milestone-based planning to ensure timely delivery with consistent quality.